The Ministry of Foreign Affairs is the first Italian ministry to have implemented VoIP telephony in the context of the Servizio Pubblico di Connettivita' (SPC), anticipating the instructions envisaged by the 2008 Budget Law and obtaining remarkably beneficial results economically and on the level of quality of service. The entire project was designed and coordinated within the service itself—a good example of how a public body can rapidly launch major projects simply by utilising its own in-house talent and requesting that outside suppliers provide precise answers to real problems.
As Minister for Public Administration and Innovation Brunetta explained in a press conference, the initiative “Non solo fannulloni” (in essence, “not just lay-abouts”) is aimed at “recognising merit” and “rewarding the best” in the context of the public administration.
Among the first one hundred emblematic stories selected as examples to be foregrounded was the document management, “de-papering” and computerisation carried out by the foreign ministry. This acknowledgement was all the more significant for the fact that only 10 such initiatives can be retraced directly to a central ministry headquarters.
As cited on the website http://www.nonsolofannulloni.forumpa.it/100-storie/, “despite substantial budget cuts efforts led by Massimo Civitelli, Head of the IT, Communications and Encryption Service, continue to carry forward innovative and ambitious technological and IT programmes such as the aforementioned ones launched in 2008, which starting next year will make it possible to create and share digital and data documentation and facilitate a cooperative work flow involving the 7500 ministry users of 360 missions and 400 archives, for a total volume of over one million documents. Another project underway is the creation of an integrated computerised system that, by aligning the registries of Italian communities and consulates, offering real time consultation of their data bases, will lead to rationalising and streamlining the work of consular offices. The goal is to create a veritable “digital consulate” that gives Italian residents abroad access to a wide range of on-line and interactive services.
The ministry’s digital revolution also regards all the process of administrative accounting, from budget statements to payments, for which the IT, Telecommunications and Encryption Service has launched a series of protocols with the Ministry of Economic and Financial Affairs and the Court of Auditors”.