Holding meetings on a regular basis that bring together the Italian Consuls operating in different areas of the world: this is the novelty that the Farnesina, through the General Directorate for Italians Abroad, is launching as concrete follow-up to the Conference of Consuls, held in Rome last year
The objectives of the meetings are: to further the digitization of consular services, share best practices, renew attention to relations with users (customer care), and deepen specific topics by geographical area.
The Italians living abroad, registered in the consular files of the Farnesina network, are now over six million: a population that is larger than that of the Regions of Lazio and Campania. Offering a variety of services to such a large number of users having different generational needs is a constant challenge for the Foreign Ministry.
For this reason, each of the consular meetings has a specific thematic focus.
At the first of such meetings, held in Vienna on 19 and 20 September, the representatives of the fifty plus European consular offices attended the presentation of the new Electronic Identity Card (CIE), issued on an experimental basis for the Italians residing in Europe, in three Pilot locations (Athens, Nice and Vienna).
The next appointment will be in Montreal on 3 and 4 October, where the meeting will be attended by the Consuls of North America and Australia. On that occasion, the meeting will focus on the integrated promotion of Italy abroad on the basis of the program "Vivere all'italiana" (Living according to the Italian lifestyle) and "Turismo delle Radici" (Visiting the places we came from), a strategic tourist segment which is of interest for the over sixty million people of Italian descent throughout the world who will be offered the opportunity of rediscovering their places of origin.