“It is not because things are difficult that we do not dare, but because we do not dare that they are difficult” (Seneca)
By virtue of its strong external presence and constant interaction with a wide range of public and private organisations in Italy and abroad, the Ministry of Foreign Affairs and International Cooperation aims to increasingly distinguish itself as an Administration open to change and innovation.
All staff are committed to this vision: this is evidenced by the many awards received at the Forum PA and other similar events.
This page serves as a showcase for the best practices that have emerged from pilot schemes launched by Embassies, Consulates and Ministerial offices, as described by the proposing Offices themselves.
It has the dual aim of promoting and encouraging the gradual dissemination of “best practices”, in line with the vision of a Public Administration that seeks to be constantly at the service of citizens and companies.
For comments and suggestions, please write to buoneprassi@esteri.it
Year 202
Winning project
INFOCOVID – Questionario sugli spostamenti da/per l’estero
INFOCOVID – Questionnaire on travel to and from abroad
submitted by the General Secretariat – Crisis Unit – (Category: Services for citizens)
Projects deserving a special mention
Accorciare le distanze: comunicare in tempo di pandemia
Bridging the gap: communicating during the pandemic
submitted by the Consulate in Freiburg – (Category: Services for citizens)
#Farnesina per le imprese
#Farnesina for companies
submitted by the DGSP – Office I – (Category: Integrated Promotion of the Country and of the Italian Language and Culture)
MAEmento: molto più che un’agenda legale digitale!
MAEmento: much more than a digital legal diary!
submitted by the DGRI – Office IV and the DGAI – Office VIII – (Category: Organisational and Administrative Innovation)
Sistema integrato di ingresso del pubblico
Integrated public access system
submitted by the Consulate General in Rosario – (Category: Organisational and Administrative Innovation)
Year 2019
Winnng Project
Presentazione delle domande di visto a domicilio
Submission of visa applications from home
submitted by the DGIT – Visas Unit – (Category: Services for Citizens)
Projects deserving a special mention
submitted by the DGAI – Office II and Office VI – (Category: Organisational and Administrative Innovation)
submitted by the DGAI – Office II and Office VI – (Category: Organisational and Administrative Innovation)
submitted by the DGSP – Office VIII and the Press Service – (Category: Integrated Promotion of the Country and of the Italian Language and Culture)
submitted by the Consulate General in Boston – (Category: Integrated Promotion of the Country System and of the Italian Language and Culture)
submitted by the DGSP – Office I – (Category: Integrated Promotion of the Country and of the Italian Language and Culture)
Pocket-sized exhibition ‘Leonardo, the gentle genius abroad’
Submitted by the Embassy in Sofia – (Category: Integrated Promotion of the Country and of the Italian Language and Culture)
Year 2018
Winning Project
F.I.C.O. – Roving Honorary Consular Officer
submitted by the DGAI and the DGIT – (Category: Services for Citizens)
Projects deserving a special mention
submitted by the DGAI and the Press Service – (Category: Organisational and Administrative Innovation)
E-@pplication for visa applicants
submitted by the DGAI and the DGIT – (Category: Organisational and Administrative Innovation)
submitted by the DGAI and the DGIT – (Category: Organisational and Administrative Innovation)
Greater efficiency in overseas voting procedures: the barcode
submitted by the DGIT – (Category: Organisational and Administrative Innovation)
submitted by the Embassy in Beijing – (Category: Services for Citizens)
submitted by the DGSP and the DGAI – (Category: Services for Citizens)
Year 2017
Winning Project
The Foreign Ministry in support of businesses – The value of economic diplomacy
submitted by the DGSP – (Category: Organisational and Administrative Innovation)
Projects deserving a special mention
Sito web delle sedi all’estero
Website for Missions abroad
submitted by the Embassy in Buenos Aires – (Category: Organisational and Administrative Innovation)
Spazio bimbi
Children’s area
submitted by the Embassy in Algiers – (Category: Organisational and Administrative Innovation)
submitted by the Embassy in Madrid – (Category: Integrated Promotion of the Country and of the Italian Language and Culture)
Prima giornata del Design Italiano nel Mondo
First Day of Italian Design in the World
submitted by the DGSP – (Category: Integrated Promotion of the Country and of the Italian Language and Culture)
Year 2016
Winning Project
Prima settimana della cucina italiana nel mondo
First Week of Italian Cuisine Around the World
submitted by the DGSP – (Category: Integrated Promotion of the Country and of the Italian Language and Culture)
Projects deserving a special mention
Il visto per l’Italia
Visas for Italy
submitted by the DGIT and the DGAI – (Category: Services for Citizens)
Radio frequenza: inventario e gestione dei beni dello Stato
Radio frequecny: inventory and management of State assets
submitted by the DGAI – (Category: Organisational and Administrative Innovation)
Year 2015
Winning Project
Bilancio Trasparente
Transparent Budget
Submitted by the DGRI – (Category: Organisational and Administrative Innovation)
Projects deserving a special mention
Sotto una buona stella/Under a lucky star
submitted by the Consulate General in Toronto – (Category: Integrated Promotion of the Country and of the Italian Language and Culture)
Mano nella mano, assistenza emigrati
Hand in Hand: Support for Emigrants
submitted by the Consular Agency in Wolfsburg – (Category: Services for Citizens)
G-CLOUD AWARD
Years 2013 and 2014
Winning Project
Progetto Primo Approdo
Primo Approdo Project
submitted by the Consulate General in London – (Category: Services for Citizens)
ATRIO: Archivio Trattati Internazionali Online
ATRIO: Online Archive of International Treaties
submitted by the SGCT and the DGAI – (Category: Services for Citizens)
Projects deserving a special mention
ISDI Learning Corner
submitted by the DGRI – Training Unit – (Category: Organisational and Administrative Innovation)
Sito portale turismo in russo
Tourism portal website in Russian
submitted by the Embassy in Moscow – (Category: Integrated Promotion of the Country and of the Italian Language and Culture)
Portale E-lezioni
E-lessons portal
submitted by the DGIT – (Category: Organisational and Administrative Innovation)
Progetto Casa Italia
Casa Italia Project
submitted by the Embassy in Hanoi – (Category: Integrated Promotion of the Country and of the Italian Language and Culture)
Year 2012
Winning project
Ambasciata Porte Aperte
Open Doors Embassy
submitted by the Embassy in Brasília – (Category: Services for Citizens)
Projects deserving a special mention
Manifestazioni del “Made in Italy” in Ambasciata
‘Made in Italy’ events at the Embassy
submitted by the Embassy in Paris – (Category: Integrated Promotion of the Country and of the Italian Language and Culture)
Fiat 500 tricolore di rappresentanza in Russia
Tricolour Fiat 500 car used for official purposes in Russia
submitted by the Embassy in Moscow – (Category: Integrated Promotion of the Country and of the Italian Language and Culture)
Year 2011
Winning Project
Modello di sviluppo industriale del Sistema Italia in Brasile
Model for the industrial development of the Italian System in Brazil
submitted by the Embassy in Brasília – (Category: Integrated promotion of the Country and of the Italian language and culture)
Extraordinary Prize
Processo di Gestione del Rischio
Risk Management Process
submitted by the DGCS – (Category: Organisational and Administrative Innovation)
Projects deserving a special mention
Dismissione sociale ed ecosostenibile del materiale informatico
Social and environmentally sustainable disposal of IT equipment
submitted by the DGAI – (Category: Organisational and Administrative Innovation)
Call center e servizi consolari in Spagna
Call centres and consular services in Spain
submitted by the Embassy in Madrid – (Category: Services to Citizens)