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Assistance in the case of theft or loss of documents

Modulo di richiesta informazioni

(Information request form)

(Reference Office: D.G.IT. – DESK II)

If an Italian citizen finds himself / herself in an emergency situation (e.g. a tourist in transit who has to leave and has lost or been robbed of his / her passport) and there is no time to carry out the necessary preliminary investigation for issuing a new passport, the Consular Representation shall issue a provisional travel document (also called E.T.D. – Emergency Travel Document) with validity only for the return trip to Italy, to the country of permanent residence abroad or, in exceptional cases, for a different destination. Please note that in the Schengen area, as part of their commercial policies, some airlines may allow boarding upon presentation of the theft or loss report made at the local police authorities.

In order to obtain the ETD, you need to present yourself at the Consulate, which shall issue it after acquiring the following documentation and after carrying out the appropriate investigations:1) report of loss or theft of the passport or other travel document, made to the Consulate in accordance with Articles 46 and 47 and with the caveats of Art. 76 of Presidential Decree 445/2000; 2) two photographs of the person concerned (identical, frontal, in colour, format  35 x 40 mm); 3) applicant’s travel document;4) receipt of payment of the cost of  document (currently € 1.34) and of any postage if the person concerned is unable to go in person to pick up the document.

Honorary Consulates are not entitled to issue ETD, but only to transmit applications to the relevant  consular office and possibly deliver the document to the applicant.

It is recommended that the report of theft or loss of the passport also be made to the local Police Authorities in order to facilitate transit at the border.

It is generally advisable to keep a photocopy of the most important documents (passport, ID card, credit card) in a place other than the one in which the original documents are kept, in order to facilitate assistance procedures in case of theft or loss.

It should be borne in mind that on public holidays, bank and pre-bank holidays this form of assistance may be precluded due to the closure of the Offices themselves and postponed – except in situations of proven emergency – to the first working day.

The ETD may also be issued to citizens of European Union’s Member States upon acquisition of formal authorization from a diplomatic-consular Representation or the Foreign Ministry of the applicant’s country of origin, and the following documentation:1) report of loss or theft of the passport or other travel document, made to the Consulate in accordance with Articles 46 and 47 and with the caveats of Art. 76 of Presidential Decree 445/2000; 2) report of theft or loss of the passport or other travel document at the local Police Authorities; 3) two photographs of the person concerned (identical, frontal, in colour, format  35 x 40 mm); 4) applicant’s travel document; 5) receipt of payment of the cost of document (currently € 1.34) and of any postage if the person concerned cannot go in person to pick up the document.

 

Recovery of identity cards lost abroad

Identity cards stolen or lost abroad, if found, are normally returned to the Consular Offices in the district of which the theft or loss occurred.

Those who have recently suffered a theft / loss of document abroad and wish to check whether their ID card has been found are therefore urged to contact the territorially competent consular office for further information on the matter.

Please note that the aforementioned documents may be picked up at the Consular Office of the district in which where they were found, in the following ways:

– at the counters of the consular office;

– at the request of the person concerned, by postal service with postage paid by him / her.

With regard to identity cards issued by Consulates, which are stolen or lost abroad, it shall be the responsibility of Consular Offices to notify the holder that they have been found, pointing out that they will be destroyed if their return has not been requested after one year from the date on which they were found.