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Crisis Unit

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In case of emergency, contact us at the following number: +39 06 36225
Write an e-mail at the following address: unita.crisi@esteri.it

Access services: Viaggiare Sicuri; Dove siamo nel mondo; App per smartphone e tablet 

 

The Mission of the Crisis Unit

The protection of Italian citizens abroad in emergency situations – international terrorism, social and
political tensions, natural disasters, pandemics and health emergencies – has always been a primary commitment of the
Ministry for Foreign Affairs and International Cooperation (MAECI).

New risk factors, multiple threats that are difficult to foresee, together with the intensification of
travels in all parts of the world, have led to a strong demand for information, prevention and assistance measures in
increasingly varied contexts.

The Crisis Unit, which reports directly to the MAECI Secretary General, responds to these needs.

It is an agile and flexible structure, active 24 hours a day, 7 days a week, made up of a group of about 30 people who
work according to state-of-the-art operational methods, making use of constantly evolving technological tools.

 

The services provided by the Crisis Unit

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Get information

The Crisis Unit places special emphasis on prevention, by analysing the security situation in the world
thanks to the data collected by the Italian diplomatic network, the monitoring of open sources, and the ongoing
collaboration with other State agencies and with our European partners.

The results of this activity are made available to citizens on the portal ViaggiareSicuri.it, developed by the
Crisis Unit, which contains continuously updated profiles of all countries: general information,
security and safety, health situation, weather conditions, precautions to take, and useful links.

A service conceived, designed and developed also to encourage informed and responsible travel choices,
as well as a vigilant attitude and behaviour appropriate to the places visited.

It is important to check ViaggiareSicuri.it before departure and during the trip, because the security and
safety situations of foreign countries and the regulatory and administrative measures can change quickly. The Crisis
Unit is committed to continuous updating: it publishes specific warnings whenever necessary in the section
Avvisi in Evidenza (Highlights), and provides the most recent updates in the Country
Profiles on the homepage. The interactive map of the world shows the main warnings, the special caution
regions and the most relevant health risk situations.

Information can also be obtained through the Crisis Unit Operations Room active every day, 24 hours a
day, at the following number: +39 06 36225.

ACI also provides a telephone assistance service with specific reference to road mobility issues abroad. The service is
active 24 hours a day at the following number: +39 06 491115.

Provide us information

Prevention also means quickly issuing security and safety tips, advice and warnings to fellow countrymen.

For this reason, the portal DovesiamonelMondo.it has been created to enable travellers to enter their travel
itinerary and contact details. In the event of an emergency, the Crisis Unit will be able to activate the
contacts entered into the portal, making coordination with those who are in the affected areas quicker,
more targeted and effective, and planning any interventions accordingly.

Specific services have been developed for individual travel and traveller categories: tourism,
business, humanitarian and cooperation workers, media, sport, school, university and research.

All data are automatically deleted two days after your return, and are only used in an emergency to
facilitate an intervention by the Crisis Unit.

 

The new APP of the Crisis Unit for smartphones and tablets

The Crisis Unit has developed a new free APP for smartphones and tablets that integrates all
the services of ViaggiareSicuri.it and DovesiamonelMondo.it

The new APP makes use of advanced global mapping resources and provides users travelling abroad with the possibility to
be geolocalised, receive notifications during transit in the highest risk areas,
real-time updates on dangerous situations, and confirm they are safe following crisis events, wherever in the world they
occur.

 

FREQUENTLY ASKED QUESTIONS

Before leaving for a foreign country it is important to check on security conditions and laws there. For all the necessary information see: https://www.esteri.it/en/sportello_info/domandefrequenti/viaggiare/

Utilizzando la APP mentre sei in viaggio potrai ricevere aggiornamenti in tempo reale sui Paesi che intendi visitare/stai visitando, indicazioni di transito in aree a rischio, segnalazioni specifiche su eventi in corso suscettibili di mettere a rischio la tua sicurezza, ed infine confermare la tua incolumità qualora si verifichi vicino a te un evento critico.

If you are planning a short trip, it is important to check on the country’s security conditions and laws. The Crisis Unit makes all necessary information available on its “Viaggiare Sicuri” website. For further information see: https://www.esteri.it/en/sportello_info/domandefrequenti/viaggiare/ If you’re looking for detailed information on a country, you can also check the website of the diplomatic mission there:

It is certainly advisable. For all the necessary information see: https://www.esteri.it/en/sportello_info/domandefrequenti/viaggiare/

Before travelling to a country considered at risk, we advise registering your trip at the website Dove siamo nel mondo so as to make it possible for the Foreign Ministry Crisis Unit to intervene as rapidly and accurately as possible on your behalf in any eventual emergency. You may register on the web, by text message or by telephone, but no more than 30 days before your scheduled departure. All registered data will automatically be cancelled from the Crisis Unit database two days after the return date indicated.

Advisories discouraging travel published on our website Viaggiare sicuri (Safe Travelling) can be considered valid grounds for application of art. 92 of the Consumer Code. However, eventual reimbursement associated with cancellation of a trip for reasons of security must be considered a decision that falls within the context of a private contract, and is not the responsibility of the Ministry of Foreign Affairs and International Cooperation.